Training Introduction |
| Subject Area 1101 |
Unit 100 |
Lesson 1 — Navigation Tutorial |
9m |
| Subject Area 1101 |
Unit 100 |
Lesson 11 — Why Choose a Career in Business Travel? |
16m |
Human Geography |
| Subject Area 1101 |
Unit 110 |
Lesson 1 — World Geography |
10m |
| Subject Area 1101 |
Unit 110 |
Lesson 2 — Your European Tour |
51m |
| Subject Area 1101 |
Unit 110 |
Lesson 3 — Your African Tour |
52m |
| Subject Area 1101 |
Unit 110 |
Lesson 4 — Your Asian Tour |
78m |
| Subject Area 1101 |
Unit 110 |
Lesson 5 — Your Oceania Tour |
9m |
| Subject Area 1101 |
Unit 110 |
Lesson 6 — Your South American Tour |
30m |
| Subject Area 1101 |
Unit 110 |
Lesson 7 — United States and Canada |
23m |
| Subject Area 1101 |
Unit 110 |
Lesson 8 — Your Mexico and Central America Tour |
29m |
| Subject Area 1101 |
Unit 110 |
Exam 1 — Human Geography Final Exam |
21m |
Industry Standards |
| Subject Area 1101 |
Unit 111 |
Lesson 1 — 24-Hour Clock |
12m |
| Subject Area 1101 |
Unit 111 |
Lesson 2 — Time Zones |
19m |
| Subject Area 1101 |
Unit 111 |
Lesson 3 — Airport and City Codes — US and Canada |
24m |
| Subject Area 1101 |
Unit 111 |
Lesson 4 — Airport and City Codes — Europe and Asia |
19m |
| Subject Area 1101 |
Unit 111 |
Quiz 1 — Industry Standards Quiz |
18m |
Types of Travel |
| Subject Area 1101 |
Unit 115 |
Lesson 1 — Leisure Travel |
14m |
| Subject Area 1101 |
Unit 115 |
Lesson 2 — Business Travel |
14m |
| Subject Area 1101 |
Unit 115 |
Lesson 3 — Other Types of Travel |
9m |
| Subject Area 1101 |
Unit 115 |
Quiz 1 — Types of Travel Quiz |
7m |
| Subject Area 1101 |
Unit 115 |
Exam 1 — Types of Travel Final Exam |
5m |
Travel Service Providers |
| Subject Area 1101 |
Unit 116 |
Lesson 1 — Airports |
25m |
| Subject Area 1101 |
Unit 116 |
Lesson 2 — Commercial Airlines |
28m |
| Subject Area 1101 |
Unit 116 |
Quiz 1 — Travel Service Providers Quiz |
11m |
Travel Industry and Governmental Regulations and Requirements |
| Subject Area 1101 |
Unit 118 |
Lesson 1 — Governing Bodies |
34m |
| Subject Area 1101 |
Unit 118 |
Lesson 2 — Passports, Visas, and Other Documents |
44m |
| Subject Area 1101 |
Unit 118 |
Lesson 3 — Air Travel Security and Other Travel Regulations |
12m |
| Subject Area 1101 |
Unit 118 |
Quiz 1 — Travel Industry and Governmental Regulations and Requirements Quiz |
11m |
| Subject Area 1101 |
Unit 118 |
Exam 1 — Travel Industry and Governmental Regulations and Requirements Final Exam |
19m |
Blue Ribbon Customer Service |
| Subject Area 1101 |
Unit 120 |
Lesson 1 — A Day in the Life of a Business Traveler |
17m |
| Subject Area 1101 |
Unit 120 |
Lesson 2 — What is Customer Service? |
26m |
| Subject Area 1101 |
Unit 120 |
Lesson 3 — The Business Travel Conversation |
45m |
| Subject Area 1101 |
Unit 120 |
Lesson 4 — Etiquette for the Business Travel Professional |
47m |
| Subject Area 1101 |
Unit 120 |
Lesson 5 — Building Rapport |
24m |
| Subject Area 1101 |
Unit 120 |
Lesson 6 — Consultative Servicing |
43m |
| Subject Area 1101 |
Unit 120 |
Lesson 7 — Handling Challenging Situations |
21m |
| Subject Area 1101 |
Unit 120 |
Exam 1 — Blue Ribbon Customer Service Final Exam |
33m |
Business Travel Economics and Operations |
| Subject Area 1101 |
Unit 130 |
Lesson 1 — Economics of Business Travel |
17m |
| Subject Area 1101 |
Unit 130 |
Lesson 4 — A Day in the Life of a Business Travel Advisor |
14m |
| Subject Area 1101 |
Unit 130 |
Exam 1 — Business Travel Economics and Operations Final Exam |
6m |
Aircraft and Aircraft Manufacturers |
| Subject Area 1101 |
Unit 180 |
Lesson 1 — Aircraft Manufacturers |
1m |
| Subject Area 1101 |
Unit 180 |
Lesson 2 — Introduction to Aircraft Types |
4m |
| Subject Area 1101 |
Unit 180 |
Lesson 3 — Aircraft Types |
31m |
Airline Business Models |
| Subject Area 1101 |
Unit 185 |
Lesson 1 — Introduction to Low Cost Carriers |
8m |
| Subject Area 1101 |
Unit 185 |
Lesson 2 — Introduction to Codeshares |
5m |
| Subject Area 1101 |
Unit 185 |
Lesson 3 — Introduction to Airline Alliances |
5m |
| Subject Area 1101 |
Unit 185 |
Exam 1 — Airline Business Models Final Exam |
8m |
Airline Geography |
| Subject Area 1101 |
Unit 190 |
Lesson 1 — Airline Hubs |
9m |
| Subject Area 1101 |
Unit 190 |
Lesson 2 — Major Airport Codes |
110m |
| Subject Area 1101 |
Unit 190 |
Exam 1 — Airline Geography Final Exam |
27m |
Airline Journeys and Contingency Planning |
| Subject Area 1101 |
Unit 191 |
Lesson 1 — Journey Types |
24m |
| Subject Area 1101 |
Unit 191 |
Lesson 3 — Journey Planning |
15m |
| Subject Area 1101 |
Unit 191 |
Lesson 4 — Contingency Planning |
9m |
| Subject Area 1101 |
Unit 191 |
Exam 1 — Airline Journeys and Contingency Planning Final Exam |
14m |
System Basics |
| Subject Area 2601 |
Unit 201 |
Lesson 1 — What is Amadeus? |
16m |
Advanced PNR Creation |
| Subject Area 2601 |
Unit 209 |
Lesson 17 — Associated Optional Services |
59m |
| Subject Area 2601 |
Unit 209 |
Lesson 18 — Direct Book Associated Optional Services |
25m |
| Subject Area 2601 |
Unit 209 |
Lesson 19 — Standalone Optional Services |
16m |
| Subject Area 2601 |
Unit 209 |
Quiz 1 — Questions on the Material |
48m |
Profiles |
| Subject Area 2601 |
Unit 213 |
Lesson 1 — Display Profiles |
23m |
| Subject Area 2601 |
Unit 213 |
Lesson 2 — Create PNRs from Profiles |
18m |
| Subject Area 2601 |
Unit 213 |
Quiz 1 — Questions on the Material |
6m |
Advanced Flight Availability |
| Subject Area 2601 |
Unit 214 |
Lesson 1 — Introduction to Advanced Flight Availability and Availability Types |
18m |
| Subject Area 2601 |
Unit 214 |
Lesson 2 — Dual City Pair Availability |
12m |
| Subject Area 2601 |
Unit 214 |
Lesson 4 — Carrier Specific Availability |
8m |
| Subject Area 2601 |
Unit 214 |
Lesson 5 — Carrier Preferred Availability |
5m |
| Subject Area 2601 |
Unit 214 |
Lesson 6 — Airline Alliance Availability |
10m |
| Subject Area 2601 |
Unit 214 |
Lesson 7 — Advanced Flight Availability Routing Qualifiers |
12m |
| Subject Area 2601 |
Unit 214 |
Lesson 8 — Advanced Flight Availability Update Entries |
13m |
| Subject Area 2601 |
Unit 214 |
Lesson 9 — Access Types and Indicators |
19m |
| Subject Area 2601 |
Unit 214 |
Lesson 10 — Direct Access Availability |
16m |
| Subject Area 2601 |
Unit 214 |
Lesson 15 — Building Connections and Minimum Connecting Times |
10m |
| Subject Area 2601 |
Unit 214 |
Quiz 1 — Questions on the Material |
17m |
Electronic Miscellaneous Documents (EMD) |
| Subject Area 2601 |
Unit 304 |
Lesson 1 — Introduction to EMDs |
13m |
| Subject Area 2601 |
Unit 304 |
Lesson 4 — Associated EMDs (EMD-A) |
28m |
| Subject Area 2601 |
Unit 304 |
Lesson 8 — Standalone EMDs (EMD-S) |
31m |
| Subject Area 2601 |
Unit 304 |
Quiz 1 — Questions on the Material |
5m |
Final Examinations |
| Subject Area 2601 |
Unit 998 |
Exam 1 — Airline Reservations |
92m |
| Subject Area 2601 |
Unit 998 |
Exam 2 — Fares and Ticketing |
66m |
Freeform Emulators |
| Subject Area 2601 |
Unit 999 |
Emulator 1 — Amadeus Selling Platform Connect Emulator |
172m |
Ticket Exchange Essentials |
| Subject Area 2606 |
Unit 101 |
Lesson 1 — Introduction to Ticket Exchanges |
36m |
| Subject Area 2606 |
Unit 101 |
Lesson 2 — Electronic Ticket Records (ETRs) |
32m |
| Subject Area 2606 |
Unit 101 |
Lesson 3 — Electronic Miscellaneous Documents (EMDs) |
39m |
| Subject Area 2606 |
Unit 101 |
Lesson 4 — Fare Research for Ticket Exchanges |
58m |
| Subject Area 2606 |
Unit 101 |
Lesson 5 — Research Multiple Fare Basis Codes |
73m |
| Subject Area 2606 |
Unit 101 |
Quiz 1 — Questions on the Material |
26m |
| Subject Area 2606 |
Unit 101 |
Exam 1 — Final Assessment Exam |
57m |
The Ticket Changer |
| Subject Area 2606 |
Unit 201 |
Lesson 1 — Ticket Changer Basics |
51m |
| Subject Area 2606 |
Unit 201 |
Lesson 2 — Basic Exchanges: Revalidations and Reissues |
115m |
| Subject Area 2606 |
Unit 201 |
Lesson 3 — Exchanges with Penalty Fees |
80m |
| Subject Area 2606 |
Unit 201 |
Lesson 4 — Exchanges with Residual Values |
49m |
| Subject Area 2606 |
Unit 201 |
Lesson 5 — Non-Standard Exchanges |
79m |
| Subject Area 2606 |
Unit 201 |
Quiz 1 — Questions on the Material |
75m |
| Subject Area 2606 |
Unit 201 |
Exam 1 — Final Assessment Exam |
119m |